We at Himalayan Marvel Adventures respect your privacy

At Himalayan Marvel Adventures, we prioritize the safeguarding of your personal information and believe it is essential for you to understand how it may be utilized. This privacy and cookie policy pertains to all the data we collect and your interactions with us. By consenting to the use of your provided information through our websites, you acknowledge and approve of its usage.

What information do we collect for personal identification?

At Himalayan Marvel Adventures, we collect your information to identify you based on your preferences and the associates you choose to engage with. The specific details we gather may vary depending on the purpose of the recording. Generally, they include the following:

• Your name, address, gender, email, date of birth, telephone/cell numbers, postal address, medical and dietary information, passport details, travel insurance details, and previous external involvements.
• Information regarding your past journeys or experiences with us.
• Details are provided through customer reviews.
• Your travel preferences and specific requirements, if any.
• Any additional information collected and provided by your travel agent or other associated websites through which you book our trips.

Please be assured that we handle your information with utmost care and confidentiality, adhering to strict privacy standards.

Our method of gathering your personal information.

At Himalayan Marvel Adventures, we collect the necessary information during your travel inquiry and trip booking to effectively respond to your requests. You have various options to share this information, including through our websites, direct email communication, phone conversations, interactions on our social channels, participation in competitions or surveys, and providing information to other service providers or agencies, such as previous travel agencies you have been associated with. We ensure that the collected information is regularly updated to maintain accuracy and meet your requirements.

Please note that when you visit our website, certain information such as IP addresses may be automatically collected through cookies. We analyze the behavior of website visitors to gain insights into potential customers and enhance our services. To understand our cookies policy in detail, please refer to the information provided below.

Method of using your personal information

At Himalayan Marvel Adventures, we collect and utilize your personal information to ensure that we provide you with the best possible services tailored to your specific requirements and expectations. We highly value our customers and strive to facilitate your journey through our websites. This involves various purposes, including:

• Delivering relevant information about your trip, whether requested online or through postal communication.
• Registering you for special events or providing information related to them.
• Supplying trip documentation once your booking is confirmed, whether through online channels or postal delivery.
• Managing your reservation effectively by sharing necessary personal information with our local staff and partners, such as medical and dietary information, to ensure a safe and well-managed tour. This may also involve sharing information with local authorities and administrations to obtain permits required for your trip, as well as communicating with insurers or your emergency contacts in case of any emergencies.
• If you request flight reservations or any pre- or post-tour services, we may need to provide your details, including your name, date of birth, and passport details, to other service providers to fulfill their compliance requirements.
• We may also utilize your information to inform you about relevant products and events that we believe align with your interests, using email or postal communication.
• Engaging in remarketing advertisements on social media platforms or wider internet networks.

Please be assured that we handle your personal information with utmost care and adhere to appropriate privacy measures to ensure its security.

To whom should we share your information?

At Himalayan Marvel Adventures, we understand the importance of your personal information and take privacy seriously. Please note the following regarding the sharing of your information:

• Sharing your information is necessary to confirm your registration or inquiry, ensuring a smooth process for your participation in our events or trips.
• Rest assured that your collected personal information will not be traded or sold to any third parties.
• In the case of overseas events, your information may be shared with international service providers to facilitate your registration. However, we cannot guarantee how they will handle or utilize the information you provide.
• Obtaining the required permits and ensuring compliance may necessitate sharing your personal information with local authorities in overseas destinations.
• Occasionally, we may organize competitions or promotional activities, and with your consent, your information may be shared with third parties involved in those specific activities.
• If we engage in market research, your personal information may be shared with authorized researchers solely for the purposes mentioned above, and they will not be allowed to use it for any other reason.

We prioritize the security and confidentiality of your personal information and strive to maintain transparency in its use.

Your choice to ‘opt out’ is respected.

If you have opted to receive newsletters from us but wish to unsubscribe in the future, you have the option to remove yourself from the email distribution list through the following methods:

1. By clicking on the ‘unsubscribe’ link located at the bottom of every email you receive from us.
2. Alternatively, you can forward the email you received to the company email address indicated at the bottom of the email.

We respect your choice and strive to make the process of unsubscribing as simple as possible.

 

Links to other websites

Please note that certain websites may include links to other external websites. By clicking on these links, you will be redirected to a different website. We advise you to review the privacy statements of these linked websites, as they may have different privacy policies compared to ours.

Modification and Access to Your Information

If you wish to verify or modify the data we have collected from you, please contact your nearest Himalayan Marvel Adventures office. Kindly note that identity verification is necessary for information disclosure. A fee may be charged for accessing your data, although some requests may be accommodated free of charge. Frequent access may incur nominal charges.

Your Rights

You have the right to withdraw your consent for the use of your personal information in promotional activities. We are committed to obtaining your consent for the identification, registration, or reservation purposes that involve your personal information. If you wish to specify certain information that should not be disclosed, you may directly contact our data security officer.

Cookie Policy

Our websites utilize “cookies” to enhance your online experience and provide customization options according to your preferences. Cookies primarily save time and facilitate quick information retrieval. You have the choice to accept or decline a cookie.

Cookies assist in gathering anonymous information.

To continuously improve our services and ensure their relevance to our visitors, we collect anonymous click-based information through cookies. This information may include the time, date, browser type, IP numbers identifying domain type, and geographic location.

How does the Himalayan Marvel Adventures website use cookies?

Session cookies: These cookies maintain our connection with you as you navigate through the site. They automatically clear when you close your browser and help identify if you have logged in. Permanent cookies: At present, we do not use permanent or persistent cookies. However, third-party services may set cookies that persist after the browser is closed. Examples of such services include Google, YouTube, Facebook, Yahoo, Instagram, Twitter, LinkedIn, AddThis, Adroll, etc., primarily for online advertising purposes. Third-party cookies: We do not employ third-party cookies and recommend restricting them in your browser settings.

Managing Cookies on This Site

You can browse our site without enabling cookies. Reserving trips and submitting forms will also be possible without cookies.

Removing Cookies

If you wish to remove a cookie identified from a specific site, you can learn how to do so. Please note that depending on the method used, removing cookies may eliminate all cookies from all visited sites, which may not be desired.

Card Security

We provide a secure and protected e-commerce environment. To ensure the security of your credit card data, we undertake the following measures:

We do not store your credit card details on any of our servers. We utilize 2C2P payment gateways to establish a secure and encrypted environment for credit card and charge card transactions between your browser and our financial institution.

Complaints

We have designated a Data Protection Officer responsible for addressing any complaints regarding the handling of your confidentiality.

If you have a complaint concerning our practices and believe your privacy has been compromised or breached, please submit your complaint in writing to our Data Protection Officer at the following addresses:

Email: prajwol@himalayanmarvel.com

Postal Address: Himalayan Marvel Adventures Pvt Ltd, Thamel, Kathmandu, Nepal

Our Data Protection Officer will respond to your complaint within 1-2 days of receiving it, discussing your concerns and assisting you in finding a satisfactory resolution.

Privacy Regulation

We acknowledge and adhere to the Privacy Amendments (Private Sector) Act 2000, including subsequent amendments, as well as the General Data Protection Regulation (GDPR) of the European Union.

If you have any queries, concerns, or comments about our Privacy Policy, please contact our nearest office.

Changes to this Statement

We regularly update our Privacy and Cookies Policy based on company and customer feedback. We encourage you to periodically review this page to stay informed about how we protect your information.